hi, when i log into gruss today instead of 'my security' showing 2 logins at my ip address it shows 1 login at my ip address and 1 login showing at a GB ip address. i am not logging in from GB. is this something to worry about?
can you help me?
thanks.
login issue with gruss
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login issue with gruss
by badpenny103 » Wed Dec 11, 2013 4:25 pm
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GaryRussell - Site Admin
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by GaryRussell » Thu Dec 12, 2013 2:47 pm
I cannot find any reason for this. Our software does not pass your credentials to any server other than Betfair's. I would first check if your proxy settings have changed. Betting Assistant will automatically use the same proxy settings as Internet Explorer.
Here are instructions for checking the proxy settings.
http://windows.microsoft.com/en-gb/wind ... =windows-7
If it's configured to use a proxy then disable this and try it again. If you are not using a proxy then you will need to refer this to Betfair. I recommend contacting the API team at bdp@betfair.com as customer services may try to refer you straight back to us.
Here are instructions for checking the proxy settings.
http://windows.microsoft.com/en-gb/wind ... =windows-7
If it's configured to use a proxy then disable this and try it again. If you are not using a proxy then you will need to refer this to Betfair. I recommend contacting the API team at bdp@betfair.com as customer services may try to refer you straight back to us.
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GaryRussell - Site Admin
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- Location: Birmingham, UK
by austingrd » Sun Dec 22, 2013 5:17 pm
Thanks for that. Additionally, would it also be possible if you can pull up which GB IP it is that logged in to a specific account?
Mistakes are learning tools. 
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