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by **BENNY97** » Sat Aug 27, 2011 3:10 pm

Hi i've just put a KVR switch on my two pc's ,i've got gruss installed on both of them for betfair, i can still log in on the original pc i was using gruss on which is running vista but my other pc which is running xp ,when i try and log in on the pop up box it says' invalid password or username i have used gruss on the xp pc in the past so i don't know what the trouble is and i am also unable to log in on the betafair website, the keyboard seems to be working ok through the KVR switch , i am typing this message on XP , any ideas what the problem could be ?
Thanks

by **GaryRussell** » Sat Aug 27, 2011 3:17 pm

I'm afraid I don't know what the problem is, but if it also affects the website it probably is a keyboard issue. Are there any characters other than alpha numeric in your password?

by **BENNY97** » Sat Aug 27, 2011 3:53 pm

I have the caps lock on and off in my login details i also have a @ sign in
it do you think this is the problem ?

when first installing BA the program asks if it just want's me to use it or everbody else i have it ticked at just me on the vista pc which i usually use BA from and then i installed it on my XP pc , do you maybe if i unistall from my Vista pc and then reinstall ticking use by everybody else on the install box this could be the problem ?

by **GaryRussell** » Sat Aug 27, 2011 4:06 pm

Installing it for just you won't be the problem. @ does vary with international keyboards so could be the problem. Try typing @ in the username box where it can be seen. Does it appear or does a different character appear?

by **mak** » Sat Aug 27, 2011 4:15 pm

i don't know what kvr is but
log out from the first one completely and try to log in to second one with copy-paste your password to be sure that pass is ok

by **BENNY97** » Sat Aug 27, 2011 4:18 pm

you're correct Gary, for some unknown reason the keyboard on my xp pc when using anything other that letters and numbers is completely different ! i'm sorry to bother you :oops:

by **GaryRussell** » Sat Aug 27, 2011 5:47 pm

Open the control panel and look in regional settings. You should find the keyboard settings there. You probably need to change it to UK.

by **BENNY97** » Sat Aug 27, 2011 6:20 pm

Thanks , Gary i remember a few years ago i had bad virus on my xp pc and after i'd got rid , the keyboard settings went up the wall !
Great customer service not only do you provide almost instant help for anything to do with Gruss but even help with my own computer problems ,
You're the man !

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