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by **Grisu** » Mon Aug 08, 2011 5:15 pm

Hello,
BA for BF works perfect like always, but there seems to be a problem with BA for BD. When I start the excel import it works for 2 or 3 refreshed and then stops. the Excel error log says "Bets refresh failed" every 10 seconds.
Someone else has this problem?
regards,
Grisu

by **GaryRussell** » Mon Aug 08, 2011 5:57 pm

Can you send the diagnostic log to admin@gruss-software.co.uk
It is named "BA_Diagnostic.txt" and is located in "c:\temp\Betting Assistant for Betdaq Logs".

by **GaryRussell** » Mon Aug 08, 2011 6:00 pm

Are you running any other Betdaq application using the same account at the same time? If you are it could be the requests are getting throttled by Betdaq.

by **Grisu** » Mon Aug 08, 2011 6:21 pm

no I don't use any other BD application. Also no problem with the BA application itself. It's only the case when i try to export to excel.

by **GaryRussell** » Mon Aug 08, 2011 8:05 pm

Grisu wrote:no I don't use any other BD application. Also no problem with the BA application itself. It's only the case when i try to export to excel.

OK. I am going to need that log file then.

by **Grisu** » Mon Aug 08, 2011 8:42 pm

ops, have send it some hours ago. didn't you receive it?
I'm going to send it again

by **GaryRussell** » Tue Aug 09, 2011 6:57 am

I have received the log thank you but it didn't log what I needed to know so I have added more logging code. I have replied to your email with a link to a new version.

by **Daywalker** » Tue Aug 09, 2011 7:01 am

hi
if it helps, i have same problem. worked fine saturday but ba for bd updated when i opened it on sunday and as said, wouldn't refresh excel. strangely when i clicked the close button (top right) it would start to refresh maybe 3-4 times. same when i clicked balance on ba screen. no other bd apps running but 2x ba for bf instances. hope it helps.

dw

by **GaryRussell** » Tue Aug 09, 2011 8:10 am

Daywalker wrote:hi
if it helps, i have same problem. worked fine saturday but ba for bd updated when i opened it on sunday and as said, wouldn't refresh excel. strangely when i clicked the close button (top right) it would start to refresh maybe 3-4 times. same when i clicked balance on ba screen. no other bd apps running but 2x ba for bf instances. hope it helps.

dw

Can you also try the updated version and send the diagnostic log as mentioned in my previous post. Please uninstall and re-install from the link below. Make sure you have version 1.0.7.3 after installation.
http://www.gruss-software.co.uk/BA_Betd ... etdaq2.msi

by **Grisu** » Wed Aug 10, 2011 6:15 pm

hi Gary,
strange, from what I understand you changed the togging code only. But after installing v1.0.7.3 the Excel export seems to work fine. If you need the log file I will sent it. But I gues it makes no sense when it works. many thanks anyway for helping me.
regards,
grisu

by **Grisu** » Sat Aug 20, 2011 3:34 pm

Hi Gary,
BA for BD stopped working again

.
I will send you the log file with 14Mb. Hopefully the file size is not to big.
regards,
Grisu

by **GaryRussell** » Sat Aug 20, 2011 4:20 pm

It's because you are not getting quick enough responses from Betdaq's API. The problem could be your ISP or Betdaq's server. The default minimum timeout value is 200ms. If it fails to get a response within this time then the request fails. The log shows this is happening constantly. Change the settings manually.

1. Select performance options from the options menu.
2. Untick "Automatically adjust".
3. User the slider to adjust the price and bet refresh timeout values to 1000ms.

See how you get on with the above settings.

by **Grisu** » Sat Aug 20, 2011 6:47 pm

ok, thanks Gary!
what I dont understand is
1) I have no Problems with BF and a 16Kbit/s connection. So there is a high possibility that BD cannot response fast enough.
2) If I look at your Software everything works fine only the export to Excel stops refreshing.

by **GaryRussell** » Sat Aug 20, 2011 8:52 pm

Grisu wrote:ok, thanks Gary!
what I dont understand is
1) I have no Problems with BF and a 16Kbit/s connection. So there is a high possibility that BD cannot response fast enough.
2) If I look at your Software everything works fine only the export to Excel stops refreshing.

1. It's a different exchange. Just because you have no problems with Betfair it doesn't follow you won't have problems with Betdaq.

2. I've explained it's the timeout. Have you tried my solution?

by **Grisu** » Sun Aug 21, 2011 11:57 am

Yes it works with Your solution. I thought response time is equivalent to refresh rate. well, thats why you are the software developer and I'm only the stupid user...thanks for helping.

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