Blacklisted by Betdaq

[doris_day]

I've been using Betdaq Assistant merrily for the last few days trying a few things out but then it stopped working and when I tried re-logging in I got a message saying 'punterBlacklisted'. What's that all about ? I can log in using my browser without a problem.

[doris_day]

I phoned Betdaq and they dont know why that should have happened and they removed the blacklisting and I can now log in again. Sadly I had some open positions which resulted in a loss.......but at least I can use BA again.....

[mak]

Doris
you can see what is about at the middle end of this thread

http://www.gruss-software.co.uk/forum/v ... d&start=15

it has to do with their api and the refresh limits

[GaryRussell]

Did you use other Betdaq software with the same account at the same time? It's not supposed to be exceeding the limits so don't know why this happened unless you were using other software.

[doris_day]

Thanks for the heads up Mak.

Like Betfair, Betdaq are using the wrong technology imo. They shouldn't allow us to poll their site or API but should push us the data when it changes. Surely that way all the problems associated with bandwidths would go away. Wouldn't they ?

[doris_day]

Did you use other Betdaq software with the same account at the same time? It's not supposed to be exceeding the limits so don't know why this happened unless you were using other software.

No, only BA

[GaryRussell]

Did you contact api@betdaq.com ? They should be able to tell you which request caused the blacklisting. You can then pass this onto me so I can check it's not making rogue requests.

[doris_day]

I phoned them rather than emailed them but I'll send an email request and see what they say.

[Captain Sensible]

Betdaq have a ListBlacklistInformation api request you can make to see which calls are blacklisted and for how long. Usually it's just throttling that'll temporarily blacklist I'm sure gary could throw together some app to check those calls if it happens on a regular basis

[GaryRussell]

Betdaq have a ListBlacklistInformation api request you can make to see which calls are blacklisted and for how long. Usually it's just throttling that'll temporarily blacklist I'm sure gary could throw together some app to check those calls if it happens on a regular basis

I will be adding something to the application. I also will ask Betdaq if they can give me any information.

[doris_day]

Betdaq have a ListBlacklistInformation api request you can make to see which calls are blacklisted and for how long. Usually it's just throttling that'll temporarily blacklist I'm sure gary could throw together some app to check those calls if it happens on a regular basis

I will be adding something to the application. I also will ask Betdaq if they can give me any information.

Thanks Gary. Can you also ask them to dump this nonsense ? I'm trying to add liquidity (as are many of those others who find themselves temporarily blacklisted), particularly much needed in-play liquidity and by doing this they seem to be shooting themselves in the foot.

I'm doing this because I found that using a strategy that took liquidity simply didn't work, and then I found that by trying a strategy that added liquidity I was being blacklisted. Seems daft to me.

[GaryRussell]

Betdaq have a ListBlacklistInformation api request you can make to see which calls are blacklisted and for how long. Usually it's just throttling that'll temporarily blacklist I'm sure gary could throw together some app to check those calls if it happens on a regular basis

I will be adding something to the application. I also will ask Betdaq if they can give me any information.

Thanks Gary. Can you also ask them to dump this nonsense ? I'm trying to add liquidity (as are many of those others who find themselves temporarily blacklisted), particularly much needed in-play liquidity and by doing this they seem to be shooting themselves in the foot.

I'm doing this because I found that using a strategy that took liquidity simply didn't work, and then I found that by trying a strategy that added liquidity I was being blacklisted. Seems daft to me.

I don't think they are going to change this. It's their way of throttling requests. If you get blacklisted when using BA then it's possibly a fault in the software because it's exceeding their limits. It's not supposed to so could you tell me how you are using BA when you get blacklisted, ie. refresh rate, how many markets open, etc. I didn't realise this was still happening to users after the recent fix and would really like to solve this problem to prevent major complaints in the future.

[GaryRussell]

Are you placing more than 300 bets in a minute? BA does not currently protect you from this so once you go over this your requests get blacklisted which unfortunately means prices and current bets cannot get refreshed. I will update it so you get a limit exceeded error generated by BA instead of getting blacklisted.

[doris_day]

Thanks for that. Well I probably was exceeding the limit but was trying to add liqudity rather than take it and I thought they'd be happy with that. Below is the email I got back from Betdaq. I do think they should be able to make a distinction when a user is trying to add money, rather than take it.

The background to the blacklist limits is that Betdaq purposefully wishes to limit the use of certain API calls to some users of 3rd party trading tools. Users of these tools do not follow the normal api on-boarding process and remain somewhat anonymous compared to customers who use and are vetted / authorised by Betdaq to use the API directly. As such these users have the propensity to consume large amounts of api capacity without having to place a bet or contribute to the Exchange proposition as a whole. There are high numbers of customers who are consuming prices at 300 per minute/3 per sec who may place one or two bets per day - some actually never place a bet.



Betdaq explicitly limit- all 3rd party tools to 300 price requests per minute and 200 ListOrdersChangedSince (the call thatidentiy any order status changes and used to calculate p&l etc). These are the two calls that are being blacklisted.



We are in discussions with 3rd party tool providers to increase these limits for certain customers and Gruss will be able to keep you appraised on developments.

[doris_day]

However, I do find the comment "compared to customers who use and are vetted / authorised by Betdaq to use the API directly. " somewhat disconcerting as it appear some users are being given an advantageous position which I'm not all that happy with. What other advantages are they being given. Are some users allowed to beat the clock for instance ? I know it a big leap of imagination from one to the other but there have been rumours in the past. And where there's smoke, there's often arsonists about......