In Play bet never happened

[brumbie]

capt i couldnt the bets were set b4 i went to bed....to get into temps i will have to open hidden files..i remember u go to computer then properties but cant remember after that?thanx mate

[Captain Sensible]

You can look in the bethistory in your account and check to see for Lapsed,Cancelled and voided bets see if anythings in their relating to the bets.

[brumbie]

ok got them i'm gonna get a beer out the fridge..i know its only 6am but i dont bl....y care!

[brumbie]

yeah tried that in betfair..it was just registering the back bets nothing more

[Captain Sensible]

So you placed all bets before you went to bed?

The program needs to be monitoring the market in order for it to know what the SP is so it can then place any offfsets. It won't remember settings if you've moved to another market of closed the program.

[brumbie]

yeah,know that capt being doing it for months..never happened before.

[Captain Sensible]

How are you actually placing the bets? Auto selecting the market and placing it a minute before the off etc

There's been a few late markets today it's possible if you just used auto selct it moved onto the next race before the actual off time, what races were they/

[brumbie]

no mate i just open a market in a diff page each time and put them in excel sheets in the same workbook..i never close the pages..never had a prob b4

[Captain Sensible]

which races?

[brumbie]

last 3 were: NEWCASTLE 6:55 NEPIC Handi
Whispered Times
WETHERBY 6:45 "Party In Th
Viva Colonia
WETHERBY 9:00 Racing UK On
Ton-chee

thanks mate

[brumbie]

i have just sent gary the diagnostic file...reading it myself it looks like something failed somewhere but heh im an accountant not a pc bloke.

[Captain Sensible]

All those went off to time so nothing obviious as to why it failed, Gary should be able to sort it out with the log files.

I'd just play with minimum stakes til he does though.

[brumbie]

i'll just have to go back to betfair and take latest odds i'm too scared of the software until i know what the problem is...you just cant lose that amount of money and be happy...hope gary can sort it captain as i love gruss.

[GaryRussell]

I'm afraid it looks like there was a connection issue after placing the bets. It never got the bet refs back from Betfair, just time out errors. Usually it attempts to get the bet refs by retrieving all bets afterwards and this usually works, but it made one attempt at this according to the log. I can only assume this attempt go completely stuck. I will review the code that does this. I'm afraid not all network failures can be recovered from and we cannot be held accountable for that, although it looks it should have in this case, but didn't.

[GaryRussell]

I'm reviewing the code now and it appears the logging of bets after a timeout is only half working. It logs the bets in the sheet, but does not monitor tick offset/stop loss afterwards. I can only apologise as this should be working and would almost certainly have prevented your problem if it was because the log does confirm it logged them. I am fixing it now.