In Play bet never happened

[brumbie]

Hi guys,just put my normal trigger bet in:
BACKSP_PL50

it backs at sp then lays at half sp at double stakes...never ever had a problem until today when even tho the nag won it never put a lay bet in in running...odds were 3.2 so no obvious reason why?
Now i'm not complaining because i got the winning odds so heh but i'm worried why it didn't put the lay in?..been doing this for many weeks so what do u guys think?....answers on a postcard etc..lol....thanks guys.

[brumbie]

cant find the edit button so i meant BACKSP-PL50 not BACKSP_PL50 so no obvious answers thanx....

[GaryRussell]

No idea I'm afraid. Please email the diagnostic log to admin@gruss-software.co.uk

It's named BA_Diagnostic.txt and is located in c:\temp\Betting Assistant Logs

Please include the bet ref of the back bet in your message.

[Captain Sensible]

What race was it? Been a few occasions with false starts where they reconcile the sp then reset to not in play. Did you check the log to see if the offset was placed then maybe cancelled when they put the race back inplay at the proper start

[brumbie]

It went ok the next time but has happened twice since and instead of being 2 points up i am 2 points down which is a downer.I have 1 more going which i cant stop due off at 6am(9pm ur time)and obviously i'm a bit nervous?.

[Captain Sensible]

Have you checked to see if the offsets are firing in the transaction logs? I guess it's possible the offset bets may be going in earlier than the market's reopening after reconciliation, doubtful but you need to check the logs first to see if the offsets are being rejected or just not firing.

[brumbie]

there is nothing showing in the transaction logs?

[Captain Sensible]

Not even the SP bets?

[brumbie]

it just happened again i had a lay in at 10's on ton shee and i saw it go down to 9's...pigsick.ok that was the last betwhere do i go for these logs?thanx

[Captain Sensible]

click Account on the menu bar and select View transaction log

[brumbie]

i tried that earliar capt ...nothing there?

[Captain Sensible]

It should at least show the original excel SP bet?? Are they showing?

[brumbie]

no abs nothing but my acc is showing minus $200 ha ha...gotta laugh or i'll cry?

[Captain Sensible]

Have you closed the program down after betting and reopened? I've never had a problem with it not logging bets in the transaction log.

Gary should be able to help, just email him the diagnostic log to admin@gruss-software.co.uk

It's named BA_Diagnostic.txt and is located in c:\temp\Betting Assistant Logs

Always best to drop stakes to a minimum if there's problems until you get to the bottom of it.

[brumbie]

what next?..i have gone into betfair account and obtained the bet refs...its a sickener...instead of being $105 up i'm $105 down...$210 bucks lost....