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by **agile** » Tue Sep 28, 2010 7:16 pm

Betting Assistant loads fine, but markets will not load. it been like this for a few hours. It keeps trying to load them

Any Ideas anyone?

by **orange** » Tue Sep 28, 2010 7:18 pm

No news yet, all other software is working apparently.

by **trader 1** » Tue Sep 28, 2010 7:23 pm

have emailed Gary & Mark but no reply yet
still the same with me 19.22

by **agile** » Tue Sep 28, 2010 7:28 pm

cheers for the response guys, i guess we'll have to wait for Gary to get back to us

by **MH79** » Tue Sep 28, 2010 7:31 pm

i've the same problem. Is there a connection with the update of betfair?

by **GaryRussell** » Tue Sep 28, 2010 8:26 pm

It seems Betfair have changed the format of the data for the API call we used to fetch all the markets. It's unfortunate that Betting Assistant could not handle this. I have released version 1.1.0.65y to fix this problem. It should auto update next time you open the program. I will be releasing the same fix for the Beta version shortly.

I would normally deal with this type of problem much quicker. It's unfortunate that I am trying to take some paternity leave. Apologies, but it's just bad timing.

by **agile** » Tue Sep 28, 2010 8:36 pm

please can someone point me in the right direct for 'version 1.1.0.65' \i've looked through the forum & cant find it anywhere.

Thanks

by **agile** » Tue Sep 28, 2010 8:36 pm

i ment version 1.1.0.65y

thanks

by **agile** » Tue Sep 28, 2010 8:42 pm

its ok uninstalled & re-dowloaded, all working now thanks

by **trader 1** » Tue Sep 28, 2010 10:05 pm

Hi Gary & Mark

Thanks guys downloaded new version & normal superb service resumed

by **clrocha** » Fri Oct 15, 2010 1:54 pm

hi,
The program doesn't load the markets again... Anyone with the same problem? i'm using version 1.1.0.66.w4 in windows7

by **GaryRussell** » Fri Oct 15, 2010 1:57 pm

Can't find anything wrong here. Try rebooting your PC and router in case it's a problem with your connection.

by **clrocha** » Fri Oct 15, 2010 2:09 pm

Not working...I also tried with the anti virus off. Do you recomend other version of the program for windows 7?

by **GaryRussell** » Fri Oct 15, 2010 2:25 pm

Very strange. Try the latest Beta version 1.1.0.66x22 using the link below.
http://www.gruss-software.co.uk/Betting ... _Beta2.msi

by **BlueBoy** » Fri Oct 15, 2010 2:30 pm

I had a similar problem about Sept 10. Gary solved it by suggesting i run a certain program and delete the configuration file

I hope the following link works - not familiar with linking to posts within the forum

http://www.gruss-software.co.uk/forum/v ... php?t=5349

It is now int the previous page of the Help section

Markets will not load

Markets will not load

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