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by **malvasia** » Thu Jun 24, 2010 6:07 pm

Guys,
I have just returned to Gruss after a break and I have two problems.

1: Tuesday I set up my excel spread sheet, after selecting the markets and adding to the quick pick list. Set to trigger bets at 1 minute before off time. Quick pick list updated the market at the correct time but no bets were submitted. Wednesday I was out all day and didnt use the programme.

2: I went through the same set up process today and when it came to loading the market for the first race I got this message:
MARKET LOADING ( req's pending )

Please help as I am going back to work next week and want the programme to place my bets for me.

Regards, Bill.

by **GaryRussell** » Thu Jun 24, 2010 8:10 pm

I'm afraid we have seen this issue before, but have not found a cause for it. Other users who experienced this problem cured it by re-installing Microsoft Office so we suggest you re-install Microsoft Office.

by **malvasia** » Fri Jun 25, 2010 7:25 am

Gary,

Would that be the answer to both problems ??

by **GaryRussell** » Fri Jun 25, 2010 8:37 am

It's definitely the answer to the second problem and may be the answer to the first problem. I assume you are using the PlaceBets.xls example we provided. This spreadsheet definitely works, but only if you set it up correctly which is impossible for me to know without seeing a copy of it. If it appears to move through the markets and does not place any bets then you can send me a copy and I will try and see what's wrong.

by **malvasia** » Fri Jun 25, 2010 9:06 am

Gary,

I sent you a copy to the "blue yonder" e-mail address yesterday.

Regards,

Bill

by **GaryRussell** » Fri Jun 25, 2010 9:16 am

I haven't received that file. Did you definitely use gruss@blueyonder.co.uk?
Please try sending it again and also send it to admin@gruss-software.co.uk in case it's being blocked from my personal address for some reason.

by **malvasia** » Fri Jun 25, 2010 9:52 am

E-mail sent Gary, thank you.

by **GaryRussell** » Fri Jun 25, 2010 11:48 am

malvasia wrote:E-mail sent Gary, thank you.

I still haven't received it. I think your email provider might be blocking it at your end which they sometimes do with Excel files. Can you try putting it in a zip file?

by **GaryRussell** » Fri Jun 25, 2010 2:53 pm

I have received the spreadsheet. I can see immediately why it didn't place any bets. It doesn't contain any formulas to place bets. You need to use the spreadsheet we provided here http://www.gruss-software.co.uk/Excel/Place_Bets.xls

I still recommend that you re-install Microsoft Office though because you may get the pending requests problem again. As far as we can tell this problem is caused by Excel and not Betting Assistant.

by **malvasia** » Fri Jun 25, 2010 3:50 pm

Gary,
I will reinstall office, but that spread sheet loads the markets. On the previous spread sheet I had there were 2 tabs, MARKET, SELECTIONS.........where do I post my list of selections ???

Sorry to drive you crazy................

by **GaryRussell** » Fri Jun 25, 2010 4:10 pm

Are you looking at the right spreadsheet? If you download the spreadsheet named "Place_Bets.xls" from the link below it does contain 2 tabs named market and selections just the same.

http://www.gruss-software.co.uk/Excel/Place_Bets.xls

by **malvasia** » Fri Jun 25, 2010 5:53 pm

Gary,

That spread sheet has NO tabs at the bottom. Just the MARKET

Regards,

Bill

by **GaryRussell** » Fri Jun 25, 2010 6:10 pm

You cannot be opening the same spreadsheet or something is seriously wrong with your Excel installation. I don't know what else I can say. I know you need to get it working by the weekend, but I have done everything I can. Can somebody else reading this please confirm that they can see the selections tab in this spreadsheet?

I normally try to avoid this, but if you cannot open this spreadsheet then I think our software may not be the right choice for you. I will of course refund your subscription.

by **malvasia** » Fri Jun 25, 2010 6:26 pm

Gary,

I can see you are getting as frustrated as I am, I have used the software before with no problems.
Can you e-mail me a copy of the spreadsheet ??

I know this is time consuming for you but there dosent seem to be a simple answer. Maybe, as you asked someone else will open the spread sheet and tells us.
Regards,

Bill

by **malvasia** » Fri Jun 25, 2010 6:27 pm

Gary,

I can see you are getting as frustrated as I am, I have used the software before with no problems.
Can you e-mail me a copy of the spreadsheet ??

I know this is time consuming for you but there dosent seem to be a simple answer. Maybe, as you asked someone else will open the spread sheet and tells us.
Regards,

Bill

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