Betfair Problem? again

[eclipse]

I got this reply from Betfair about the poor service on the API this last week.

Thank you for your e-mail.

We are aware that Betfair did experience technical issue’s this morning which caused problems with loading certain pages of the website. We are pleased to announce all these issue’s have now been fixed and the site should be working as normal.
We would like to apologise for this interruption and I have attached some instructions which should resolve any further issue’s if you are still having problems with loading the website.
On Mozilla Firefox please click:-
Tools >> Clear Recent History >> Time range to clear: Everything >> Clear Now.
Secondly please make sure that you do not have Betfair saved as a favourite/bookmark as this can also cause errors to occur.
You can then refresh your browser by holding down 'Ctrl' and then tapping 'F5' once. You will then need to login to your account again.
On Internet Explorer please click:-
Tools >> Internet Options >> Delete >> From here please delete the temporary internet files and the cookies also.
Secondly please make sure that you do not have Betfair saved as a favourite/bookmark as this can also cause errors to occur.
Once this is done, please restart your PC and try logging into Betfair as normal.

Please do not hesitate to contact us if you have any further enquiries.

Kind regards

They obviously didn't read the mail I sent them and just sent out a standard reply, unbelievably sloppy customer service.

[doris_day]

Betfair Customer Services 02 Feb 10:32
We are currently experiencing a degraded service to the API - our technical teams are investigating this issue as a matter of urgency. Please accept our apologies for any inconvenience caused.


4th day on the trot. Who the hell is running that place these days. Mickey Mouse...?

[doris_day]

This is starting to look more and more like a deliberate attack on the Betfair site. That's the only conclusion I can come to because, if that is not the case, surely the developers should easily have been able to solve the problems by now, particularly as the platform has been quite stable for the last couple of weeks.

[Village]

Betfair Customer Services 02 Feb 11:38
"We have made some changes to the Betfair API this morning and it is now stable.

We are continuing to monitor the API closely."

If their site is under attack, they should tell us, I expect most people would have some sympathy if that is the cause. As it is, I'm inclined to think that the problems stem from the greed that you described in another thread, combined with a large dose of incompetence.

[mak]

Goodnight API

[greenfingers]

Clearly they feel that as it worked yesterday that we're due some more pain?!......................

[mike]

Hi,

A new error today with the API and very risky!!! During the last hour the CANCEL-command is not working AND my matched bets are not reflected in the P&L of any particular market! This gives an extreme risk since my stakes are dependent on the values in the P&L. In this case my staking goes infinite, until my bankroll is zero.....

I had exactly the same errors around a year ago when the API was unstable.

I had also the disruption problems last weekend, but the error above is much worse because it is extremely risky. I am an international user.

regards,
Mike

[doris_day]

Interestingly, I just had cause to phone Betfair to find out if they'd changed their in-running delay on horse racing as I noticed that during the last 2 races at Kempton, it took about 2 or 3 times longer for my bets to appear in the P&L column.

I do think that the API is still having problems and thank god I'm off to Thailand for a holiday cos I think this could take a while to resolve.

Take care guys.

[doris_day]

mike, I posted in another thread that looking at my dirary I did notice that the API had similar problems at almost exactly the same time of the year last year......and things didn't seem to improve for me before the beginning of March.....

[mike]

I know Doris. I had exactly the same problem one year ago, and i was very happy when it was eventually solved. I am quiet sure it's related to the API disruptions, although this is much worse than a disruption only, due to the high risk. I really hope Betfair will solve this problem soon! You should expect the cause to be more or less the same as last year.
Regards,
Mike

[GaryRussell]

Hi,

A new error today with the API and very risky!!! During the last hour the CANCEL-command is not working AND my matched bets are not reflected in the P&L of any particular market! This gives an extreme risk since my stakes are dependent on the values in the P&L. In this case my staking goes infinite, until my bankroll is zero.....

I had exactly the same errors around a year ago when the API was unstable.

I had also the disruption problems last weekend, but the error above is much worse because it is extremely risky. I am an international user.

regards,
Mike

Betting Assistant does not use the P&L call from Betfair. It retrieves the list of matched bets and calculates the P&L from this. Are you saying the matched bets were appearing in Betting Assistant, but the P&L didn't agree or that the matched bets also did not appear in Betting Assistant?

[mike]

Hi Gary,

i mean the P&L's for the particular markets: the numbers in red and green on a match. They were both blank in BA and in Excel.

Regards,
mike

[mike]

And the matched and unmatched bets were not vissible in BA. And the CANCEL-ALL command was not working. Exactly the same problem as last year when there were API problems.

[GaryRussell]

Hi Gary,

i mean the P&L's for the particular markets: the numbers in red and green on a match. They were both blank in BA and in Excel.

Regards,
mike

What I mean is were the matched bets in the bets manager at the bottom of the screen in Betting Assistant or were they missing. I would expect them to be missing if the P&L was blank.

[GaryRussell]

Sorry, ignore my last message. You must have been typing yours at the same time.