Gruss Forum • View topic

by **macarony** » Sat Sep 26, 2009 1:42 pm

My internet connection is via a cable provider. A couple of times a day I need to reboot my computer because Gruss as stopped working, this also affects my internet connection, is there anything I can do to avoid this happening?

by **pugs** » Sat Sep 26, 2009 2:02 pm

Macarony, it’s highly unlikely it’s the Gruss software causing the freezing, or other users would be experiencing the same issue.

Have you any other programs running when this is happening? Is there a pattern to your pc freezing?

You could send the “log general diagnostic data” file (in options) to the Gruss e mail. There may be a clue in there that Gary or Mark could fathom out what’s causing it.

by **pugs** » Sat Sep 26, 2009 2:07 pm

Is your pc freezing? Or your modem loosing connectivity?

by **macarony** » Sat Sep 26, 2009 2:19 pm

The software freezes and I loose internet connection

by **GaryRussell** » Sat Sep 26, 2009 2:34 pm

I would say the software is probably not frozen, but simply not updating because you have lost your internet connection. When it happens again try scrolling the market tree up and down, if it responds then it has not frozen, it just can't update.

I am absolutely positive that there is no bug that can cause you to lose your connection. For that to be possible it would have to be making low level calls to the internet protocol which it does not do, it's all handled by the .net framework. It doesn't matter how bad a programmer I am, I couldn't make it do that.

The problem must lie elsewhere. It could be your router or security software. You could try using a different router if possible to rule that out as the problem.

by **macarony** » Sat Sep 26, 2009 2:47 pm

Could it have anything to do with windows Vista?

by **GaryRussell** » Sat Sep 26, 2009 2:54 pm

I don't think so. There are no issues with Vista and the .net framework that I am aware of, it is 100% compatible.

by **GaryRussell** » Sat Sep 26, 2009 2:56 pm

I think you need to convince yourself that it is not Betting Assistant before you can solve this. Try using a different Betfair API product for a few days.

by **2020vision** » Sat Sep 26, 2009 4:25 pm

Hi Macarony

may I ask which version of BA are you using?

Is it the latest? If not perhaps you could try an update from:
http://www.gruss-software.co.uk/forum/viewtopic.php?t=3922

Cheers - Michael

by **pugs** » Sat Sep 26, 2009 6:26 pm

The software freezes and I loose internet connection.

I don’t really understand why you are rebooting your pc then. When it happens……

…..Are you unable to close BA because BA is frozen? OR……

…..Can you not do anything with your pc because that is frozen? OR…..

…..Are you able to close BA normally, then close your pc normally, and you are merely rebooting your pc to reestablish your internet connection?

I would certainly agree with Gary on this, but also, if it is the later I would hazard a guess it is a problem with your modem dropping off line, and I personally wouldn’t wait for it to happen again before contacting your cable “support” and tell them your internet keeps dropping off line. They will check your signal to noise ratio, and your frequency, which may identify the issue and book you an engineer visit.

by **osknows** » Sat Sep 26, 2009 8:47 pm

If it's Vista you are using this may help http://www.catonett.com/blog/archives/194

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