new user 2 Problems

[SEACAT22]

just instaled ba today so I might be missing something
problem 1 there is supposed to be a downloadable pdf for offline use when I try and get this all I get is a script error http://www.gruss-software.co.uk/assets/ ... /script.js

problem 2 is there a demo/practice mode switch as I used the software today on one horseracing market connected to my betfair acount made small trades of £2s and came out with 31p green but there is no sign of this or any trade in my Betfair account

[SEACAT22]

I dont seem able to edit post any reason for this?

problem 2 bets showed up in my Betfair account 6 hours after race was over is this normal or a glitch?

[MarkRussell]

Hi,

First of all we do not currently allow users to edit their posts.

Here is the link to download the User Guide in PDF format:-
http://www.gruss-software.co.uk/Betting_Assistant/userguide/docs/userguide_1.3.0.23.pdf
The guide itself is currently being updated to include the changes that have been made since version 23 which include the addition of live tennis scores to the software.

To clarify, the software does not currently have a demo/practice mode.
I have no idea why Betfair took so long to update your transaction history, I don't think that is usual.
In any event once Betfair have accepted your bet there will a Betfair bet reference assigned to it, as displayed by the software in the Bets Manager and the Transaction Log, which is your audit trail for what happened to that bet.
If it does not appear in your Betfair Transaction history then you can always contact Betfair and ask them what happened to your bet quoting the bet reference.

Regards,
Mark

[SEACAT22]

thanks for sending the link for pdf unfortunately this does not appear to work when ithe download arrives it automatically tries to convert to a word document then fails any ideas?

[SEACAT22]

still having problems anybody got any ideas

[Captain Sensible]

Problems with what?

If it's the manual download it'll be down to how your browser is set to handle PDF files, just right click on the PDF link Mark posted and select save as so you save the file to your PC and open it from there. Alternatively try a different browser like firefox or chrome or you can even use the online manual at

http://www.gruss-software.co.uk/Betting ... e/help.htm