Betting Assistant stops working

[murtibing]

Hi,

I have had an intermittent problem with BA hanging and wonder if anyone can shed some light on it please?

Windows XP , two monitors, BA version 1.3.0.15
I normally have a few tabs open and the associated TeamA, Draw, TeamB Price/Volume odds windows open.

Everything runs as normal as I trade football matches for hours on end.
I check other stats or watch the matches on a Mac at the same time.

Then I will notice that the screen doesn't appear to be updating odds
When I check the ACTUAL REFRESH counter timer it is stationary.
The program will place bets into the market after I have clicked the mouse but the screen will not update.
However CLOSE ALL POSITIONS doesn't seem to work.

The XP PC is still connected to the internet, the chrome browser also running on the XP PC can open new web pages and is fully functional.

When this first happened a week or two back I closed and restarted BA which fixed the problem but takes too much time when in the middle of trading. So I tried switching to a new market in the same tab to see if I could get it to refresh.
Say, switching from MATCH ODDS to the adjacent NEXT GOAL market.
This will do nothing immediately and BA still looks hung. Then if I wait for what seems like maybe 30+ seconds BA can suddenly jump back into life and run as normal.

While BA is in it's hung state if I drag a browser window over the top of the BA window it leaves a trail of the moving browser window and obliterates the view of BA.

This does seem to be a BA issue as everything else is OK.
Any help would be appreciated as it is quite an irritation.
So far no big losses though thank God, only £1.32 lost on the Lens v Toulouse match.
No Jokes please about betting on Toulouse!

Thanks

[wizardofmann]

I have had an intermittent problem with BA hanging and wonder if anyone can shed some light on it please?

I have been having a similar problem for the last six days and seems to be getting worse. Last Friday (13th March!) Betfair admitted they were experiencing API issues and I shut up shop after 10 races.Yesterday was even worse and again I lost a days racing but it looks like nobody else was complaining and nothing was posted on the Betfair helpdesk Twitter feed. After checking my everything on my hardware I found no hardware or software issues. Surely other people must be having similar issues

[wizardofmann]

I have been onto the Betfair help-desk regarding some of the issues some of us are having recently. They came back saying could it be a problem with the Gruss software Any chance of just checking it out I have lost nearly two full days racing in the last two days so far and Gruss has frozen on me six times since the 9th March

[murtibing]

Hi,
I'm sorry to hear you are having problems like mine.... but kind of relieved that I'm not the only one.
What windows system are you running?. do you have any other details? Maybe you are on an old system like my XP and most others are on newer operating systems?

I still can't figure out what is going wrong.
Today everything was working fine then I tried to close some bets on the Atalanta Udinese match the little red x box in the bets manager window didn't work, also the CANCEL ALL BETS button didn't work.
I had to resort to my backup browser window to delete the open bets.

[GaryRussell]

Hi,

I have had an intermittent problem with BA hanging and wonder if anyone can shed some light on it please?

Windows XP , two monitors, BA version 1.3.0.15
I normally have a few tabs open and the associated TeamA, Draw, TeamB Price/Volume odds windows open.

Everything runs as normal as I trade football matches for hours on end.
I check other stats or watch the matches on a Mac at the same time.

Then I will notice that the screen doesn't appear to be updating odds
When I check the ACTUAL REFRESH counter timer it is stationary.
The program will place bets into the market after I have clicked the mouse but the screen will not update.
However CLOSE ALL POSITIONS doesn't seem to work.

The XP PC is still connected to the internet, the chrome browser also running on the XP PC can open new web pages and is fully functional.

When this first happened a week or two back I closed and restarted BA which fixed the problem but takes too much time when in the middle of trading. So I tried switching to a new market in the same tab to see if I could get it to refresh.
Say, switching from MATCH ODDS to the adjacent NEXT GOAL market.
This will do nothing immediately and BA still looks hung. Then if I wait for what seems like maybe 30+ seconds BA can suddenly jump back into life and run as normal.

While BA is in it's hung state if I drag a browser window over the top of the BA window it leaves a trail of the moving browser window and obliterates the view of BA.

This does seem to be a BA issue as everything else is OK.
Any help would be appreciated as it is quite an irritation.
So far no big losses though thank God, only £1.32 lost on the Lens v Toulouse match.
No Jokes please about betting on Toulouse!

Thanks

I have replied on your bug report thread. Please discuss on that thread from now on

[Betscrew]

I have replied on your bug report thread. Please discuss on that thread from now on

And where does One find that?

Betscrew

[GaryRussell]

I have replied on your bug report thread. Please discuss on that thread from now on

And where does One find that?

Betscrew

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