Martinez Vs Kudryavtseva markets not present in BA?

[jackhu1k]

Hello

Martinez Vs Kudryavtseva tennis match (Kremlin Cup) set to start shortly is not present in BA (but is present in betfair). Please advise how I can see this market in BA?

[GaryRussell]

I am investigating. I cannot guarantee I can resolve this before the start of the match though, sorry.

[GaryRussell]

The event hierarchy returned by the API call getAllMarkets() is not correct. I have reported this to the Betfair API team.

Not all our competitor's software uses this call so you may find they don't have the same problem. This does not mean it is a bug in Betting Assistant, it's just that we have used a different call to load the markets which is not returning correct data.

[jackhu1k]

Ok no worries, thanks for getting back to me. First time this has ever happened for me so a very rare.

[jackhu1k]

On a separate note, my last subscription payment failed as my card on paypal was out of date. I've updated card on paypal now so will subscription automatically be retaken or is there something I need to do? Only got 5 days left before current subscription runs out?

[MarkRussell]

Hi,

PayPal should try again, but if there is a problem we can always cancel the existing subscription and you can set up a new one.

Regards,
Mark

[GaryRussell]

I have received confirmation that Betfair are investigating.