by GaryRussell » Tue May 04, 2010 3:26 pm
It could be one of the following reasons.
1) You changed markets after placing the bets. It cannot monitor the matched bets and cancel the remaining if you are not viewing the market. You will also have the problem if you change to another market and back again, the initial changing of market will stop it monitoring.
2) You ticked the option after placing the bets. It must be ticked before.